Front Desk Manager
3.
6 Fayetteville, NC Fayetteville, NC Full-time Full-time $34,500 a year $34,500 a year 14 days ago 14 days ago 14 days ago JOB SUMMARY Directly supervises all front office personnel and ensures proper completion of all front office duties.
Directs and coordinates the activities of the front desk, reservations, guest services, breakfast, suite shop and telephone.
Duties and
Responsibilities:
Participates in the selection of front office personnel Trains, cross trains, and retains and front office personnel in accordance with Homewood Suites and Shamin Hotels Standards.
Schedule the front office staff in accordance with budget guidelines and through the direction of the GM Supervises workloads during shifts Evaluated the job performance of each front office employees Maintains working relationships and communicated with all departments Maintains master and floor level key control Verifies that accurate rooms status information in maintained and properly communicated Resolves guest related problems quickly, efficiently and courteously.
Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.
Reviews and completes credit limit report Works with cross functioning teams to ensure the success of the hotel Received information from the previous shift and passes on additional details to the oncoming shift or supervisor.
Checks cashiers in and out and verifies banks and deposit at the end of each shift.
Enforces all cash handling and credit policies including incoming check policies and procedures.
Conducts regularly schedule meetings of front office personnel.
Conducts regular audits of Homewood standards and makes sure they conform to QA specifications including but not limited to CRM, Uniforms, Folios, HHonors.
Etc.
Uphold the hotels' commitment to hospitality.
JOB REQUIREMENTS High school diploma or equivalent Must be able to work a flexible schedule and be on call for weekends, emergencies or for anyone who call's off of a scheduled shift.
At least one (1) year of related experience with a minimum of one (1) year front desk supervisory experience At least one (1) year of experience handling cash, accounting procedures, and general administrative tasks Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills Must be able to walk and climb/descend stairs approximately 40% of the time Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to regularly lift and carry up to 20 pounds without assistance To always maintain a high standard of personal hygiene and appearance Note:
This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Please submit your resume highlighting your relevant experience to be considered for this position.
Job Type:
Full-time Pay:
$34,500.
00 per year
Benefits:
Employee discount Free parking Health insurance Paid time off Schedule:
Holidays Monday to Friday Weekends as needed Work setting:
In-person Application Question(s):
What CRM System have you worked with? Education:
Associate (Preferred)
Experience:
hotel:
1 year (Preferred) management:
1 year (Preferred) Work Location:
In person Participates in the selection of front office personnel Trains, cross trains, and retains and front office personnel in accordance with Homewood Suites and Shamin Hotels Standards.
Schedule the front office staff in accordance with budget guidelines and through the direction of the GM Supervises workloads during shifts Evaluated the job performance of each front office employees Maintains working relationships and communicated with all departments Maintains master and floor level key control Verifies that accurate rooms status information in maintained and properly communicated Resolves guest related problems quickly, efficiently and courteously.
Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.
Reviews and completes credit limit report Works with cross functioning teams to ensure the success of the hotel Received information from the previous shift and passes on additional details to the oncoming shift or supervisor.
Checks cashiers in and out and verifies banks and deposit at the end of each shift.
Enforces all cash handling and credit policies including incoming check policies and procedures.
Conducts regularly schedule meetings of front office personnel.
Conducts regular audits of Homewood standards and makes sure they conform to QA specifications including but not limited to CRM, Uniforms, Folios, HHonors.
Etc.
Uphold the hotels' commitment to hospitality.
High school diploma or equivalent Must be able to work a flexible schedule and be on call for weekends, emergencies or for anyone who call's off of a scheduled shift.
At least one (1) year of related experience with a minimum of one (1) year front desk supervisory experience At least one (1) year of experience handling cash, accounting procedures, and general administrative tasks Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills Must be able to walk and climb/descend stairs approximately 40% of the time Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to regularly lift and carry up to 20 pounds without assistance To always maintain a high standard of personal hygiene and appearance Employee discount Free parking Health insurance Paid time off Holidays Monday to Friday Weekends as needed In-person What CRM System have you worked with? Associate (Preferred) hotel:
1 year (Preferred) management:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Fayetteville, NC Fayetteville, NC Full-time Full-time $34,500 a year $34,500 a year 14 days ago 14 days ago 14 days ago JOB SUMMARY Directly supervises all front office personnel and ensures proper completion of all front office duties.
Directs and coordinates the activities of the front desk, reservations, guest services, breakfast, suite shop and telephone.
Duties and
Responsibilities:
Participates in the selection of front office personnel Trains, cross trains, and retains and front office personnel in accordance with Homewood Suites and Shamin Hotels Standards.
Schedule the front office staff in accordance with budget guidelines and through the direction of the GM Supervises workloads during shifts Evaluated the job performance of each front office employees Maintains working relationships and communicated with all departments Maintains master and floor level key control Verifies that accurate rooms status information in maintained and properly communicated Resolves guest related problems quickly, efficiently and courteously.
Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.
Reviews and completes credit limit report Works with cross functioning teams to ensure the success of the hotel Received information from the previous shift and passes on additional details to the oncoming shift or supervisor.
Checks cashiers in and out and verifies banks and deposit at the end of each shift.
Enforces all cash handling and credit policies including incoming check policies and procedures.
Conducts regularly schedule meetings of front office personnel.
Conducts regular audits of Homewood standards and makes sure they conform to QA specifications including but not limited to CRM, Uniforms, Folios, HHonors.
Etc.
Uphold the hotels' commitment to hospitality.
JOB REQUIREMENTS High school diploma or equivalent Must be able to work a flexible schedule and be on call for weekends, emergencies or for anyone who call's off of a scheduled shift.
At least one (1) year of related experience with a minimum of one (1) year front desk supervisory experience At least one (1) year of experience handling cash, accounting procedures, and general administrative tasks Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills Must be able to walk and climb/descend stairs approximately 40% of the time Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to regularly lift and carry up to 20 pounds without assistance To always maintain a high standard of personal hygiene and appearance Note:
This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Please submit your resume highlighting your relevant experience to be considered for this position.
Job Type:
Full-time Pay:
$34,500.
00 per year
Benefits:
Employee discount Free parking Health insurance Paid time off Schedule:
Holidays Monday to Friday Weekends as needed Work setting:
In-person Application Question(s):
What CRM System have you worked with? Education:
Associate (Preferred)
Experience:
hotel:
1 year (Preferred) management:
1 year (Preferred) Work Location:
In person Participates in the selection of front office personnel Trains, cross trains, and retains and front office personnel in accordance with Homewood Suites and Shamin Hotels Standards.
Schedule the front office staff in accordance with budget guidelines and through the direction of the GM Supervises workloads during shifts Evaluated the job performance of each front office employees Maintains working relationships and communicated with all departments Maintains master and floor level key control Verifies that accurate rooms status information in maintained and properly communicated Resolves guest related problems quickly, efficiently and courteously.
Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.
Reviews and completes credit limit report Works with cross functioning teams to ensure the success of the hotel Received information from the previous shift and passes on additional details to the oncoming shift or supervisor.
Checks cashiers in and out and verifies banks and deposit at the end of each shift.
Enforces all cash handling and credit policies including incoming check policies and procedures.
Conducts regularly schedule meetings of front office personnel.
Conducts regular audits of Homewood standards and makes sure they conform to QA specifications including but not limited to CRM, Uniforms, Folios, HHonors.
Etc.
Uphold the hotels' commitment to hospitality.
High school diploma or equivalent Must be able to work a flexible schedule and be on call for weekends, emergencies or for anyone who call's off of a scheduled shift.
At least one (1) year of related experience with a minimum of one (1) year front desk supervisory experience At least one (1) year of experience handling cash, accounting procedures, and general administrative tasks Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills Must be able to walk and climb/descend stairs approximately 40% of the time Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to regularly lift and carry up to 20 pounds without assistance To always maintain a high standard of personal hygiene and appearance Employee discount Free parking Health insurance Paid time off Holidays Monday to Friday Weekends as needed In-person What CRM System have you worked with? Associate (Preferred) hotel:
1 year (Preferred) management:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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