Customer Service Reprsentative
3.
0 Fayetteville, NC Fayetteville, NC Part-time Full-time Part-time Full-time $18 an hour $18 an hour 18 hours ago 18 hours ago 18 hours ago Job Description The Retail Customer Service Representative is responsible for interacting with customers to provide information about scheduling, services, products and to handle and resolve customer issues.
Daily activities will include accurate and timely processing of customer requests for installations, date revisions, service orders, confirmations.
JOB DETAILS Shift:
Monday-Friday 8am-5pm Pay:
$18.
00 an hour DUTIES AND RESPONSIBILITIES Performs all duties required in the planning and scheduling of Cornerstone Building Brands products Capable of handling multiple customers as assigned Works within company guidelines and processes to consistently meet customer installation and service requirements with sense of urgency and accuracy Timely calls to customers to confirm schedule dates and assess builder readiness Thorough follow up on all installation and service schedules Effectively communicates daily with customers by phone and e-mail Responds quickly to customer inquiries in all areas of installation and service scheduling Maintains rapport and good working relationships with appropriate customer personnel Requests customer purchase orders for charges incurred by the customer Resolves customer issues by researching problems and providing solutions Maintains a positive and team focused relationship with co-workers Maintains a clean, efficient work space Qualifications High School diploma or equivalent 1
year of experience in customer service Strong verbal and written communication skills with the ability to effectively communicate with outside departments, customers, superintendents, and builders Must be able to multitask and work in a fast paced environment with the ability to consistently meet project deadlines Strong organizational skills with the ability to handle multiple conflicting priorities Computer literate with strong data entry skills.
Must be proficient in Excel and other Microsoft office applications Detail oriented with high level of accuracy and ability to follow through is required Previous experience in new home construction is a plus Ability to successfully cross train on additional tasks as needed Additional Information Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play.
Full-time team members receive medical, dental and vision benefits starting day 1.
Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
The US base pay for this full-time position is $17.
00 per hour
medical, dental, vision benefits starting day 1
401k and PTO.
Our hourly pay is determined by role, level, and location.
Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
(Full-time is defined as regularly working 30
hours per week.
) All your information will be kept confidential according to EEO guidelines.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Fayetteville, NC Fayetteville, NC Part-time Full-time Part-time Full-time $18 an hour $18 an hour 18 hours ago 18 hours ago 18 hours ago Job Description The Retail Customer Service Representative is responsible for interacting with customers to provide information about scheduling, services, products and to handle and resolve customer issues.
Daily activities will include accurate and timely processing of customer requests for installations, date revisions, service orders, confirmations.
JOB DETAILS Shift:
Monday-Friday 8am-5pm Pay:
$18.
00 an hour DUTIES AND RESPONSIBILITIES Performs all duties required in the planning and scheduling of Cornerstone Building Brands products Capable of handling multiple customers as assigned Works within company guidelines and processes to consistently meet customer installation and service requirements with sense of urgency and accuracy Timely calls to customers to confirm schedule dates and assess builder readiness Thorough follow up on all installation and service schedules Effectively communicates daily with customers by phone and e-mail Responds quickly to customer inquiries in all areas of installation and service scheduling Maintains rapport and good working relationships with appropriate customer personnel Requests customer purchase orders for charges incurred by the customer Resolves customer issues by researching problems and providing solutions Maintains a positive and team focused relationship with co-workers Maintains a clean, efficient work space Qualifications High School diploma or equivalent 1
year of experience in customer service Strong verbal and written communication skills with the ability to effectively communicate with outside departments, customers, superintendents, and builders Must be able to multitask and work in a fast paced environment with the ability to consistently meet project deadlines Strong organizational skills with the ability to handle multiple conflicting priorities Computer literate with strong data entry skills.
Must be proficient in Excel and other Microsoft office applications Detail oriented with high level of accuracy and ability to follow through is required Previous experience in new home construction is a plus Ability to successfully cross train on additional tasks as needed Additional Information Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play.
Full-time team members receive medical, dental and vision benefits starting day 1.
Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
The US base pay for this full-time position is $17.
00 per hour
medical, dental, vision benefits starting day 1
401k and PTO.
Our hourly pay is determined by role, level, and location.
Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
(Full-time is defined as regularly working 30
hours per week.
) All your information will be kept confidential according to EEO guidelines.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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