Guest Service Agent/Night Auditor
Tru By Hilton Fayetteville I-95 Tru By Hilton Fayetteville I-95 Fayetteville, NC Fayetteville, NC Full-time Full-time $14 - $17 an hour $14 - $17 an hour Duties - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Answer phone calls and direct them to the appropriate department or individual - Assist with reservations and cancellations - Process payments and maintain accurate records - Maintain a clean and organized front desk area Requirements - Previous experience in hotel management or front desk operations preferred - Proficient in using phone systems and other office equipment - Strong communication skills, both verbal and written - Multilingual abilities are a plus - Excellent customer service skills with a friendly and professional demeanor - Ability to handle difficult situations with patience and tact - Strong organizational and time management skills - Knowledge of hospitality industry practices and standards Note:
Night audit experience is a plus but not required.
This position offers an opportunity to work in a dynamic hospitality environment with potential for career growth.
If you are passionate about providing exceptional customer service and enjoy working in a team-oriented atmosphere, we would love to hear from you.
Job Type:
Full-time Pay:
$14.
00 - $17.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Work setting:
In-person Ability to Relocate:
Fayetteville, NC 28312:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Night audit experience is a plus but not required.
This position offers an opportunity to work in a dynamic hospitality environment with potential for career growth.
If you are passionate about providing exceptional customer service and enjoy working in a team-oriented atmosphere, we would love to hear from you.
Job Type:
Full-time Pay:
$14.
00 - $17.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Work setting:
In-person Ability to Relocate:
Fayetteville, NC 28312:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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