MEDICAL RECORDS TECHNICIAN (ROI)
Summary This position is located in the Health Information Management (HIM) section at the Fayetteville VA Medical Center.
The Medical Records Technician (MRT) (Release of Information (ROI)) reviews and processes requests for patient protected health information (PHI).
The MRT (ROI) also provides direct customer service to the Veteran (or third party), by providing copies of the Veteran's PHI, when a signed, written request is received, or upon the Veteran's valid authorization to a third party.
Responsibilities Major duties include but are not limited to:
GS-04 Level Assignment:
MRTs (ROI) receive and validate authorization forms and requests for information, and prioritize requests per policies and regulations.
They use various computer applications to track and release all authorized ROI requests.
They process and release health information to authorized first- and third-party requestors.
They initiate and maintain the accounting of disclosure for all records disclosed from a Privacy Act system of records.
They ensure compliance with policies, procedures, laws, and regulations governing privacy and release of information.
GS-05 Level Assignment:
MRTs (ROI) communicate with internal and external stakeholders to provide technical expertise regarding the release of information process.
They processes Social Security requests for health information using ROI software.
They receive and validate authorization forms and requests for information and prioritize requests according to policies and regulations.
They utilize various computer applications to track and release all authorized release of information requests.
They also process and release health information to authorized first- and third-party requestors.
They initiate and maintain accounting of disclosure for all records disclosed from a Privacy Act system of records.
They ensure compliance with policies, procedures, laws, and regulations governing privacy and release of information.
GS-06 Level Assignment MRTs (ROI) apply, interpret, and analyze laws and regulations related to the disclosure of health information.
They are responsible for educating requestors on requirements for submitting requests for health information.
They receive and validate authorization forms and requests for information and prioritize requests according to policies and regulations.
They use various computer applications to track and release all authorized release of information requests.
They process and release health information to authorized first- and third-party requestors.
They initiate and maintain the accounting of disclosure for all records disclosed from a Privacy Act system of records.
They communicate with internal and external stakeholders to provide technical expertise regarding the release of information process.
They ensure compliance with policies, procedures, laws, and regulations governing privacy and release of information Work Schedule:
Monday - Friday, 8:
00am-4:
30pm Telework:
Telework is not available.
Virtual:
This is not a virtual position.
Functional Statement #:
PD000000 Relocation/Recruitment Incentives:
Not Authorized Permanent Change of Station (PCS):
Not Authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Qualifications Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency.
MRTs (ROI) must be proficient in spoken and written English, as required by 38 U.
S.
C.
7403(f).
Experience and Education:
Experience:
One year of creditable experience that indicates knowledge of medical terminology and general understanding of health records.
Six months of the required one year of creditable experience must have provided the knowledge, skills, and abilities (KSAs) needed to perform MRT (ROI) work.
OR, Education.
An associate's degree from an accredited college or university recognized by the U.
S.
Department of Education with a major field of study in health information technology/health information management, or a related degree with a minimum of 12 semester hours in health information technology/health information management (e.
g.
, courses in medical terminology, anatomy and physiology, legal aspects of health care, and introduction to health records).
OR, Experience/Education Combination:
Equivalent combinations of creditable experience and education are qualifying towards meeting basic experience requirements.
The following experience and educational/training substitutions are appropriate for combining education and creditable experience.
Six months of creditable experience that indicates knowledge of medical terminology, privacy and release of information, the health record, and one year above high school with a minimum of six semester hours of health information technology/health information management courses.
Six months of creditable experience that indicates knowledge of medical terminology, privacy and release of information, the health record, and successful completion of a course for medical technicians, hospital corpsmen, medical service specialists, or hospital training obtained in a training program given by the Armed Forces or the U.
S.
Maritime Service under close medical and professional supervision.
The training program may be substituted on a month-for-month basis for up to 6 months of experience provided the training program included courses in anatomy and physiology, and health record techniques and procedures.
NOTE:
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations:
In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates.
GS-04 Level:
MRTs (ROI) Experience or Education.
None beyond basic requirements (see above).
GS-05 Level :
MRT (ROI):
Experience.
One year of creditable experience equivalent to the next lower grade level (GS-04).
Qualifying GS-04 MRT (ROI) grade level equivalent experience includes, but are not limited to:
receives and validates authorization forms and requests for information, and prioritizes requests per policies and regulations; uses various computer applications to track and releases all authorized ROI requests; processes and releases health information to authorized first- and third-party requestors; initiates and maintains the accounting of disclosure for all records disclosed from a Privacy Act system of records; ensures compliance with policies, procedures, laws, and regulations governing privacy and release of information OR, Education.
Successful completion of a bachelor's degree from an accredited college or university recognized by the U.
S.
Department of Education, with a major field of study in health information management, or a related degree with a minimum of 24 semester hours in health information technology/health information management (e.
g.
, courses in medical terminology, anatomy and physiology, legal aspects of health care, and introduction to health records).
AND, Demonstrated Knowledge, Skills, and Abilities:
In addition to the experience above, the candidate must demonstrate all of the following KSAs:
Ability to utilize health information technology and various office software products utilized in MRT (ROI) positions (e.
g.
, the electronic health record, release of information systems, etc.
).
Knowledge of health record documentation guidelines and processes for disclosing protected health information.
Ability to manage priorities and coordinate work in order to complete duties within required timeframes, and the ability to follow-up on pending issues.
Knowledge of policies, procedures, laws, and regulations governing privacy and release of information.
Ability to communicate with individuals from various backgrounds to obtain the desired effect or gaining information by establishing rapport.
GS-06 Level:
MRT (ROI):
Experience.
One year of creditable experience equivalent to the next lower grade level (GS-05).
Qualifying GS-05 MRT (ROI) grade level equivalent experience includes, but are not limited to:
receives guidance from more experienced staff members for complex release of information procedures; receives and validates authorization forms and requests for information and prioritize requests according to policies and regulations; utilizes various computer applications to track and release all authorized release of information requests; processes and releases health information to authorized first- and third-party requestors; initiates and maintains accounting of disclosure for all records disclosed from a Privacy Act system of records; communicates with internal and external stakeholders to provide technical expertise regarding the release of information process; ensures compliance with policies, procedures, laws, and regulations governing privacy and release of information.
AND, Demonstrated Knowledge, Skills, and Abilities:
In addition to the experience above, the candidate must demonstrate all of the following KSAs:
Knowledge of the laws and regulations related to the authorization and disclosure of health information (e.
g.
, Privacy Act, Freedom of Information Act, Health Insurance Portability and Accountability Act (HIPAA), and 38 U.
S.
C.
7332, Confidentiality of Certain Medical Records).
Ability to apply health record documentation guidelines and processes to navigate efficiently through the paper and/or electronic health record to locate, assemble, and disclose protected health information.
Ability to apply policies, procedures, laws, and regulations governing privacy and release of information to process requests for release of information.
(d) Ability to research and solve difficult questions related to release of health information in an accurate and timely manner.
References:
VA Handbook 5005/123, Part II, Appendix G58 The full performance level of this vacancy is GS-06.
The actual grade at which an applicant may be selected for this vacancy is in the range of GS-04 to GS-06.
Physical Requirements:
The work is sedentary.
Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work.
Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site.
Incumbent may carry and lift light items weighing less than 15 pounds.
Education IMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
https:
//sites.
ed.
gov/international/recognition-of-foreign-qualifications/.
Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply.
The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.
01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e.
, medical, religious or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Medical Records Technician (MRT) (Release of Information (ROI)) reviews and processes requests for patient protected health information (PHI).
The MRT (ROI) also provides direct customer service to the Veteran (or third party), by providing copies of the Veteran's PHI, when a signed, written request is received, or upon the Veteran's valid authorization to a third party.
Responsibilities Major duties include but are not limited to:
GS-04 Level Assignment:
MRTs (ROI) receive and validate authorization forms and requests for information, and prioritize requests per policies and regulations.
They use various computer applications to track and release all authorized ROI requests.
They process and release health information to authorized first- and third-party requestors.
They initiate and maintain the accounting of disclosure for all records disclosed from a Privacy Act system of records.
They ensure compliance with policies, procedures, laws, and regulations governing privacy and release of information.
GS-05 Level Assignment:
MRTs (ROI) communicate with internal and external stakeholders to provide technical expertise regarding the release of information process.
They processes Social Security requests for health information using ROI software.
They receive and validate authorization forms and requests for information and prioritize requests according to policies and regulations.
They utilize various computer applications to track and release all authorized release of information requests.
They also process and release health information to authorized first- and third-party requestors.
They initiate and maintain accounting of disclosure for all records disclosed from a Privacy Act system of records.
They ensure compliance with policies, procedures, laws, and regulations governing privacy and release of information.
GS-06 Level Assignment MRTs (ROI) apply, interpret, and analyze laws and regulations related to the disclosure of health information.
They are responsible for educating requestors on requirements for submitting requests for health information.
They receive and validate authorization forms and requests for information and prioritize requests according to policies and regulations.
They use various computer applications to track and release all authorized release of information requests.
They process and release health information to authorized first- and third-party requestors.
They initiate and maintain the accounting of disclosure for all records disclosed from a Privacy Act system of records.
They communicate with internal and external stakeholders to provide technical expertise regarding the release of information process.
They ensure compliance with policies, procedures, laws, and regulations governing privacy and release of information Work Schedule:
Monday - Friday, 8:
00am-4:
30pm Telework:
Telework is not available.
Virtual:
This is not a virtual position.
Functional Statement #:
PD000000 Relocation/Recruitment Incentives:
Not Authorized Permanent Change of Station (PCS):
Not Authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Qualifications Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency.
MRTs (ROI) must be proficient in spoken and written English, as required by 38 U.
S.
C.
7403(f).
Experience and Education:
Experience:
One year of creditable experience that indicates knowledge of medical terminology and general understanding of health records.
Six months of the required one year of creditable experience must have provided the knowledge, skills, and abilities (KSAs) needed to perform MRT (ROI) work.
OR, Education.
An associate's degree from an accredited college or university recognized by the U.
S.
Department of Education with a major field of study in health information technology/health information management, or a related degree with a minimum of 12 semester hours in health information technology/health information management (e.
g.
, courses in medical terminology, anatomy and physiology, legal aspects of health care, and introduction to health records).
OR, Experience/Education Combination:
Equivalent combinations of creditable experience and education are qualifying towards meeting basic experience requirements.
The following experience and educational/training substitutions are appropriate for combining education and creditable experience.
Six months of creditable experience that indicates knowledge of medical terminology, privacy and release of information, the health record, and one year above high school with a minimum of six semester hours of health information technology/health information management courses.
Six months of creditable experience that indicates knowledge of medical terminology, privacy and release of information, the health record, and successful completion of a course for medical technicians, hospital corpsmen, medical service specialists, or hospital training obtained in a training program given by the Armed Forces or the U.
S.
Maritime Service under close medical and professional supervision.
The training program may be substituted on a month-for-month basis for up to 6 months of experience provided the training program included courses in anatomy and physiology, and health record techniques and procedures.
NOTE:
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations:
In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates.
GS-04 Level:
MRTs (ROI) Experience or Education.
None beyond basic requirements (see above).
GS-05 Level :
MRT (ROI):
Experience.
One year of creditable experience equivalent to the next lower grade level (GS-04).
Qualifying GS-04 MRT (ROI) grade level equivalent experience includes, but are not limited to:
receives and validates authorization forms and requests for information, and prioritizes requests per policies and regulations; uses various computer applications to track and releases all authorized ROI requests; processes and releases health information to authorized first- and third-party requestors; initiates and maintains the accounting of disclosure for all records disclosed from a Privacy Act system of records; ensures compliance with policies, procedures, laws, and regulations governing privacy and release of information OR, Education.
Successful completion of a bachelor's degree from an accredited college or university recognized by the U.
S.
Department of Education, with a major field of study in health information management, or a related degree with a minimum of 24 semester hours in health information technology/health information management (e.
g.
, courses in medical terminology, anatomy and physiology, legal aspects of health care, and introduction to health records).
AND, Demonstrated Knowledge, Skills, and Abilities:
In addition to the experience above, the candidate must demonstrate all of the following KSAs:
Ability to utilize health information technology and various office software products utilized in MRT (ROI) positions (e.
g.
, the electronic health record, release of information systems, etc.
).
Knowledge of health record documentation guidelines and processes for disclosing protected health information.
Ability to manage priorities and coordinate work in order to complete duties within required timeframes, and the ability to follow-up on pending issues.
Knowledge of policies, procedures, laws, and regulations governing privacy and release of information.
Ability to communicate with individuals from various backgrounds to obtain the desired effect or gaining information by establishing rapport.
GS-06 Level:
MRT (ROI):
Experience.
One year of creditable experience equivalent to the next lower grade level (GS-05).
Qualifying GS-05 MRT (ROI) grade level equivalent experience includes, but are not limited to:
receives guidance from more experienced staff members for complex release of information procedures; receives and validates authorization forms and requests for information and prioritize requests according to policies and regulations; utilizes various computer applications to track and release all authorized release of information requests; processes and releases health information to authorized first- and third-party requestors; initiates and maintains accounting of disclosure for all records disclosed from a Privacy Act system of records; communicates with internal and external stakeholders to provide technical expertise regarding the release of information process; ensures compliance with policies, procedures, laws, and regulations governing privacy and release of information.
AND, Demonstrated Knowledge, Skills, and Abilities:
In addition to the experience above, the candidate must demonstrate all of the following KSAs:
Knowledge of the laws and regulations related to the authorization and disclosure of health information (e.
g.
, Privacy Act, Freedom of Information Act, Health Insurance Portability and Accountability Act (HIPAA), and 38 U.
S.
C.
7332, Confidentiality of Certain Medical Records).
Ability to apply health record documentation guidelines and processes to navigate efficiently through the paper and/or electronic health record to locate, assemble, and disclose protected health information.
Ability to apply policies, procedures, laws, and regulations governing privacy and release of information to process requests for release of information.
(d) Ability to research and solve difficult questions related to release of health information in an accurate and timely manner.
References:
VA Handbook 5005/123, Part II, Appendix G58 The full performance level of this vacancy is GS-06.
The actual grade at which an applicant may be selected for this vacancy is in the range of GS-04 to GS-06.
Physical Requirements:
The work is sedentary.
Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work.
Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site.
Incumbent may carry and lift light items weighing less than 15 pounds.
Education IMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
https:
//sites.
ed.
gov/international/recognition-of-foreign-qualifications/.
Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply.
The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.
01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e.
, medical, religious or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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